Refund policy
Last updated 10 October 2026
In short: if UteDesk doesn't work as described and we can't fix it, you get your money back. We don't refund change of mind, because it's a file you keep once it's delivered. Your rights under the Australian Consumer Law always apply.
Your rights under the Australian Consumer Law
UteDesk comes with guarantees that cannot be excluded under the Australian Consumer Law. If UteDesk has a major problem, you can choose a refund. If the problem is minor, we'll fix it, usually by sending you a corrected file. If we can't fix it within a reasonable time, you can ask for a refund.
For example, you're entitled to a remedy if:
- the workbook won't open or work properly in a current version of Excel or Google Sheets, and we can't fix it
- it doesn't do something we said it does on our website
- it's significantly different from what we described
Change of mind
Because UteDesk is a digital file you keep as soon as it's delivered, we don't offer refunds if you simply change your mind, no longer need it, or bought it without checking it suits you. The website, demo video and FAQ show exactly what you get before you buy.
Charged twice or bought by mistake twice
If you were charged more than once for the same order, or bought UteDesk twice for the same business by accident, we'll refund the extra purchase.
How to ask for help or a refund
- Email [email protected] with your order number and the email you used at checkout.
- Tell us what's wrong, and whether you're using Excel or Google Sheets. A screenshot helps.
- We aim to reply within 2 business days. Most problems are fixed with a quick tip or a corrected file.
How refunds are paid
Approved refunds are made through Dodo Payments to the card or account you paid with. Your bank may take 5 to 10 business days to show it. When a refund is made, your licence ends and you need to delete your copies of UteDesk.
Contact
Refunds and problems: [email protected].